Being too close to your product or service often results in missing crucial experience flaws. Our Experience Audit provides an unbiased perspective to identify opportunities and offers actionable recommendations to improve conversion and engagement in your agriculture business.View our process
What does an Experience Audit look like with us?
We run a discovery meeting to learn key information about your business goals, target audience, problem space, unique value proposition, current concerns and desired customer experience.
Prior to conducting any user research, we like to evaluate your product or service experience objectively. By keeping a customer's perspective in mind, we document every thought, feeling, question, and idea as they happen during the experience.
We validate our findings by reviewing support tickets, customer feedback and previous company research. Usability testing is also performed to verify our recommendations and uncover any additional areas for improvement.
You’ll receive a comprehensive report outlining your current strengths, opportunities, and proposed solutions supported by customer insights. Our plans will guide the creation of roadmaps, quick wins, and strategic design decisions.
Regina Firpo-Triplett, CEO @ dfusion
Working with Bo Studio
We typically need 2-3 weeks to complete an Experience Audit. Timings depend on the number of customer experiences to be evaluated and the speed of lining up participants for usability testing.
Not very! We'll need a couple of hours of your time for our discovery workshop and your help recruiting some of your customers as user research participants. Aside from that, our next interaction will be handing over your Experience Audit.
No, the Experience Audit is a report detailing your current product or service experience strengths, opportunities and recommended solutions backed by customer insights. It doesn't include executing the proposed changes.
Yes! You can engage us to implement the recommendations. For more information on our process, see our Experience Design service. As a note, we don't do in-house development, so we can either work alongside your team or help you find a development partner for digital solutions.
If you have an existing product or service, here are some examples of good opportunities to get an Experience Analysis: you're moving your prototype into development, you're presenting to investors, you're developing new features, your users aren't converting, or you're going through a rebrand.
At Bo Studio, our pricing starts from $5,000 NZD. The pricing will vary depending on the number of customer journeys, complexity of the current experiences and the user research and usability testing required. Get in touch, and we can send you a proposal based on your needs.