Experience Audit for agriculture

We can help you better understand your customers' experience.

Being too close to your product or service often results in missing crucial experience flaws. Our Experience Audit provides an unbiased perspective to identify opportunities and offers actionable recommendations to improve conversion and engagement in your agriculture business.

View our process

When do you need an Experience Audit?

If you’re asking yourself these questions, you need an Experience Audit.

What's causing a significant drop in sign ups?

Why aren't free customers converting into paid customers?

What's causing our customers to go to competitiors?

Why aren't people using this feature as we expected?

Why do we spend so much time fixing new features?

Why is our support team stretched so thin?

What does an Experience Audit look like with us?

Our Process.


We run a discovery meeting to learn key information about your business goals, target audience, problem space, unique value proposition, current concerns and desired customer experience.


Prior to conducting any user research, we like to evaluate your product or service experience objectively. By keeping a customer's perspective in mind, we document every thought, feeling, question, and idea as they happen during the experience.


We validate our findings by reviewing support tickets, customer feedback and previous company research. Usability testing is also performed to verify our recommendations and uncover any additional areas for improvement.


You’ll receive a comprehensive report outlining your current strengths, opportunities, and proposed solutions supported by customer insights. Our plans will guide the creation of roadmaps, quick wins, and strategic design decisions.

"We loved working with Bo. They are so talented, bright, quick and thorough! We had a huge and extremely complicated job that they helped us with gracefully, efficiently and successfully!"

Regina Firpo-Triplett, CEO @ dfusion

Above view shot of a woman sitting at a desk covered in papers and laptop, writing notes on a wireframe.

A strategic plan

Putting the customer back in customer experience.

Our Experience Audit provides you with:

  • An Experience Vision - where you're going and why
  • Experience Goals - to help you achieve your vision and measure progress
  • Competitive Analysis - what experiences do competitors offer and what are their strengths and weaknesses?
  • Your current experience - what works and where there are opportunities
  • Validation research - what your customers are saying and doing
  • Plan of action - steps on how to accomplish your Experience Goals and measure success
  • Next steps - the way forward

Working with Bo Studio

Frequently Asked Questions.

How long does an Experience Audit take?

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We typically need 2-3 weeks to complete an Experience Audit. Timings depend on the number of customer experiences to be evaluated and the speed of lining up participants for usability testing.

How involved do I need to be?

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Not very! We'll need a couple of hours of your time for our discovery workshop and your help recruiting some of your customers as user research participants. Aside from that, our next interaction will be handing over your Experience Audit.

Are design files included?

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No, the Experience Audit is a report detailing your current product or service experience strengths, opportunities and recommended solutions backed by customer insights. It doesn't include executing the proposed changes.

Can Bo Studio implement the recommendations?

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Yes! You can engage us to implement the recommendations. For more information on our process, see our Experience Design service. As a note, we don't do in-house development, so we can either work alongside your team or help you find a development partner for digital solutions.

When is a good time to get an Experience Audit?

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If you have an existing product or service, here are some examples of good opportunities to get an Experience Analysis: you're moving your prototype into development, you're presenting to investors, you're developing new features, your users aren't converting, or you're going through a rebrand.

What's the cost of investing in an Experience Audit?

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At Bo Studio, our pricing starts from $2,800 AUD. The pricing will vary depending on the number of customer journeys, complexity of the current experiences and the user research and usability testing required. Get in touch, and we can send you a proposal based on your needs.

Get insights to drive growth with an Experience Audit.